Star Manager Series™
 The Star Manager Series™ training and certificate program from Office Dynamics meets the unique development needs of today's entry- to mid-level management staff. The 10-part series covers more than 45 topics that are crucial in building the skills, attitude, team focus and strategy fundamentals that result in increased productivity and job satisfaction among this group of employees. This exciting new program, based on the proven success of our Star Achievement Series®, promises to energize and prepare your managers for the business demands of the 21st century. Star Manager is not just a training program. It is a way of thinking… being… and performing!
DETAILED CURRICULUM
10 Modules
Note: Each module = 2 hours of training. If Office Dynamics’ trainers present the program, .2 CEUs will be awarded per 2-hour session.
1. Leader as Role Model™ (2 sessions)
| • |
The “Star Manager” philosophy, core concepts |
| • |
Your business is a constellation |
| • |
Good enough is never enough |
| • |
Why be a ‘Star Manager’? |
| • |
Paradigms |
| • |
Manager vs. leader orientations |
| • |
The high performance cycle |
| • |
You are on stage! |
| • |
Having the courage to be the best |
| • |
Employee engagement – praise, develop and value staff |
| • |
The nuts and bolts of leading |
2. Success is 90% Attitude™
| • |
Domino effects of negative and positive attitudes |
| • |
Attitude is a choice |
| • |
Effects of attitude on health and longevity |
| • |
Changing your mental outlook |
| • |
Motivation is an “inside job” |
| • |
Addressing an employee with a bad attitude |
| • |
Using attitude-improving techniques |
| • |
Accepting criticism and leveraging feedback |
| • |
Be your own cheerleader! |
3. Communicating with Excellence™ (2 sessions)
| • |
Establishing commonness through communication |
| • |
Organizational self-assessment |
| • |
Catalysts for communication deterioration |
| • |
Front brain/back brain communication |
| • |
Your personal communication style |
| • |
Tailoring messages to the receiver’s style |
| • |
Improving listening skills |
| • |
Choosing the right media for greater impact |
| • |
Risks related to business e-mail and coaching staff |
| • |
Techno etiquette: voice mail, e-mail, cell phone, and instant messaging |
| • |
Initiating conversation |
| • |
Human Moments™ |
4. Creating Dynamic Star Teams™
| • |
Traits of top-notch team players and benefits of teamwork |
| • |
The team pyramid |
| • |
Clarifying expectations and perceptions |
| • |
Getting your team to support your efforts |
| • |
Road map to team success |
| • |
Peer power: Finding strength in community |
| • |
A constellation of stars: Valuing diversity |
| • |
Bridging the age gap |
| • |
Resolving team problems |
| • |
Moving from team to partnership |
| • |
The Star approach to partnering with co-workers |
5. Fighting Office Dragons™
| • |
Four awesome dragons |
| • |
Typical fighting styles that don’t work |
| • |
Professional strategies for dragon fighting |
| • |
Defining conflict |
| • |
Costs and benefits related to conflict |
| • |
Strategies for cooperative conflict |
| • |
Embracing a win-win mentality |
| • |
Difficult people types and success strategies |
| • |
Conflict resolution in a multi-generational workplace |
| • |
Choosing the right words |
6. Self-Management vs. Stress Management™
| • |
Events and conditions that create stress |
| • |
Top nine physical stressors |
| • |
Caution lights: 4 categories of stress indicators |
| • |
Best practices to unstress yourself |
| • |
Workplace survey on office environments |
| • |
Promoting a “stress-less” work environment |
| • |
Introduction to emotional intelligence |
| • |
360-degree awareness |
7. From Chaos to Control™
| • |
Time wasters and robbers |
| • |
Coping with conflicting priorities |
| • |
Assessing needs and opportunities for optimum task execution |
| • |
Focus vs. multi-tasking |
| • |
Reducing information overload |
| • |
Value-added work vs. busy work |
| • |
Building structure out of chaos |
| • |
Letting go and delegating to staff |
| • |
Perceptions of tasks: To do or not to do? |
| • |
Get organized! |
8. Greater Success through Better Meetings™
| • |
The effects of unproductive meetings |
| • |
Elements of effective meetings |
| • |
Best practices for the 3 meeting stages: pre, proper and post |
| • |
Phase I: Excelling at meeting preparation |
| • |
Phase II: Facilitating successful meetings |
| • |
Dealing with competing conversations |
| • |
Setting ground rules |
| • |
Star guidelines for keeping attendees on track |
| • |
Top-notch meeting techniques: From ho-hum to hurrah! |
| • |
Phase III: Post meeting activities |
| • |
You as a meeting attendee |
9. Navigating Your Career and Developing Staff™
| • |
Values in goal setting |
| • |
Assessing strengths and areas for growth |
| • |
Setting goals from start to finish, including detours |
| • |
Using resources effectively |
| • |
Rewarding yourself |
| • |
Committing to goals |
| • |
Recognizing opportunities for growth |
| • |
Aligning professional goals with organizational goals |
| • |
Developing, encouraging and inspiring staff |
| • |
Catalyst phrases for employee discussions |
| • |
Creating a career portfolio |
| • |
Break through a career plateau – and climb to the stars! |
10. The Power of Professionalism™ (2 sessions)
| • |
What is professionalism? |
| • |
Assessing your organization’s image |
| • |
Perception management |
| • |
How do you promote professionalism? |
| • |
Casual casualties! |
| • |
Personal packaging: What is your brand? |
| • |
The Rule of 12 and the power of congruency |
| • |
The Rule of 14 about how to dress |
| • |
Coaching staff on appropriate dress |
| • |
Body language |
| • |
Business etiquette tips |
|
|
