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The Star Achievement Series® training and certificate program from Office Dynamics meets the development needs of today's administrative, support and office professional staff like no other program available. The three-level, 12-part series covers more than 60 topics that are crucial in building the skills, attitude, team focus and strategy fundamentals that result in increased productivity and job satisfaction among this group of employees. This program’s proven success since 1990 promises to energize and prepare your staff for the business demands of the 21st century. Star Achievement is not just a training program. It is a way of thinking… being… and performing!
“ I love teaching Star! The managers and peers of those who have and are taking this course indicate that they definitely see a ‘huge difference’ in the way those administrators are performing.”
~ Debbie Gross, Chief Executive Assistant to John Chambers, Chairman & CEO of Cisco Systems, Inc.
DETAILED CURRICULUM
3 Levels, 12 Modules
Note: Each module = 1 day of training. If Office Dynamics’ trainers present the program, 2.4 CEUs will be awarded per level.
LEVEL I
| 1. |
Be a Star Achiever™
(attitude)
|
| • |
Eggs and attitudes™ |
| • |
Fighting office dragons™ |
| • |
Typical fighting styles |
| • |
Overcoming intimidation and fear |
| • |
Accepting criticism |
| • |
Looking for the lesson |
| • |
Dealing with difficult people |
| • |
Managing hectic days |
| • |
Star Achieving attitude habits |
| • |
Weapons to win |
| 2. |
Star Achieving Techniques™
(skill)
|
| • |
Thinking like a Star Achiever |
| • |
Evaluating your skill level |
| • |
What is a competency? |
| • |
Transferring knowledge to the workplace |
| • |
Techno etiquette |
| • |
Working together at a distance |
| • |
Communicating with internal and external customers |
| • |
Communication styles and strategies |
| • |
Excelling at meeting preparation |
| • |
Facilitating successful meetings |
| • |
From chaos to control: Managing tasks, projects and priorities |
| • |
Six strategies to skill enhancement |
| 3. |
Building a Star Team™
(teamwork)
|
| • |
Qualities of team players |
| • |
Understanding perceptions and expectations |
| • |
Clarifying team relationships |
| • |
Confidently communicating with managers |
| • |
Exploring hidden communication |
| • |
Improving listening skills |
| • |
Developing interpersonal skills |
| • |
Making team diversity work for you |
| • |
Resolving team problems |
| 4. |
Reaching Stardom™
(strategy)
|
| • |
Appreciating your uniqueness |
| • |
Assessing strengths and areas for growth |
| • |
Consider your values |
| • |
Navigating your career through goal setting |
| • |
Turning obstacles into opportunities |
| • |
Using resources effectively |
| • |
Contacts count! Cultivating business relationships |
| • |
Expanding your network |
| • |
Presenting a powerful professional image |
| • |
Perception management |
LEVEL II
| 1. |
Be a Shining Star™
(attitude)
|
| • |
Learning self management |
| • |
Exploring work stressors |
| • |
Unstress yourself |
| • |
Identifying and coping with difficult people |
| • |
Defining conflict |
| • |
Strategies for cooperative conflict |
| • |
Steps to improving self-esteem |
| • |
Becoming a risk taker |
| • |
Changing your mental outlook |
| • |
Being creative at work |
| • |
Keeping yourself competitive |
| • |
You, Incorporated |
| 2. |
Give a Stellar Performance™
(skill)
|
| • |
You present yourself every day |
| • |
Developing presentation skills |
| • |
Getting your writing flowing |
| • |
Materials and visual aids |
| • |
Delivering your presentation |
| • |
Office manners |
| • |
Success saboteurs and enhancers |
| • |
Communicating assertively |
| • |
Choosing when to assert yourself |
| • |
Principles of persuasion |
| • |
Problem solving and creativity for career success |
| 3. |
Expanding the Star Team™
(teamwork)
|
| • |
Characteristics of leaders vs. managers |
| • |
Building a partnership with your boss |
| • |
Learning your boss’ style |
| • |
Striving for synergy |
| • |
Peer power – finding strength in unity |
| • |
The semi-private assistant |
| • |
Beyond a team of two |
| • |
Motivating non-team players |
| • |
Benefits of team playing |
| • |
Increasing team productivity |
| 4. |
The Contemporary Star Performer™
(strategy) |
| • |
Predicating work trends |
| • |
Preparing for the future |
| • |
The challenge of change |
| • |
Thriving during changing times |
| • |
Committing to quality performance |
| • |
Streamlining your job |
| • |
Habits of Star Performers |
| • |
Rising to the top |
| • |
Shifting mentally for success |
| • |
13 success tips |
| • |
Developing leadership skills |
| • |
Staying on the cutting edge |
LEVEL III
| 1. |
Star Achieving Attitudes™
(attitude)
|
| • |
Self-management as an attitude |
| • |
Characteristics of successful self-managers |
| • |
Keeping emotions under control |
| • |
Embracing an attitude of commitment |
| • |
Gaining an edge toward your goals |
| • |
Building your confidence level to be assertive |
| • |
Tactfully voicing opinions |
| • |
Communicating your message nonverbally |
| • |
Gaining respect |
| 2. |
Be a Stellar Ambassador™
(skill)
|
| • |
You as an ambassador for your organization |
| • |
The communication link and chain reactions |
| • |
Communication crisis: Building rapport by matching moods and actions |
| • |
Selling ideas up, down and across the organization |
| • |
The absence of good judgment: The domino effect |
| • |
Introduction to right brain/left brain thinking |
| • |
Tapping into your creative energy |
| • |
Making problems transparent to management |
| 3. |
Coaching a Stellar Team™
(teamwork)
|
| • |
Who is on the team? |
| • |
Complementing your team’s talents |
| • |
Getting your team to support your efforts |
| • |
How to transition to supervisory assignments successfully |
| • |
Balancing current and added responsibilities |
| • |
Leading team or staff meetings |
| • |
Leading by example |
| • |
Coaching your peers |
| • |
Becoming a great leader |
| 4. |
Mastering a Stellar Career™
(strategy)
|
| • |
There is no collar |
| • |
Expanding the box |
| • |
The Broadway Play |
| • |
Personal mastery: Assuming responsibility, accountability |
| • |
Decisions, decisions |
| • |
Setting your mind for achieving your goals |
| • |
Creating and maintaining a business portfolio |
| • |
Looking for and working with mentors |
| • |
Responding to new opportunities created by change |
| • |
Eight entrepreneurial qualities |
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