Becoming a Strategic Business Partner with Management
You have heard it a hundred times: You don’t work "for" someone. You work "with" someone. That is the way it should be. Do you truly feel like you are a business partner with your executive? Are you included in the decision making process? Do you attend your executive’s staff meetings and not just to take notes? Does your executive take you seriously? While you have attended programs on how to become more valuable to your executive, this session focuses on how to be a strategic business partner. In this important segment, you will learn to

Strategically Direct the Flow of Information
Information overload is not your imagination! Supposedly, e-mail was going to reduce paperwork. Our lives were supposed to get simpler. That simply is not true. Executives today receive up to 300 e-mails a day. They expect their assistant to help with this flow of information. Add to that, snail mail, faxes, overnight packages, internal correspondence and reports, community and professional correspondence and periodicals. You are in a unique and wonderful position to help direct and control the flow of information! In this session, you will learn to

Communication Strategies That Work
Establishing rapport is critical to attaining successful business and personal relationships.  While everyone must competently use today’s information technology tools, too many of us are ignoring the proven importance and effectiveness of interpersonal communication skills.  We must understand the impact of the various mediums available to us. As important as knowing which tools to use, is knowing how various generations like to be communicated to and how to tactfully voice your opinions. In this session of the program, you will learn to

Stop Thinking Like a "Secretary"
Do secretaries actually think differently than Administrative Assistants? Do secretaries actually think differently than business professionals? Yes! Even if you are a progressive Administrative Assistant, you probably still embrace perceptions about your role that are holding you back from being seen as a business professional. While the role of the Administrative Assistant is viewed in a better light by management, there are still obstacles to overcoming the old stereotypes. In this session of the program, you will learn to

Be a Tomorrow-Focused Professional
It is so easy to be focused on the day-to-day activities. Just remember, your future will quickly become your today. It is not good enough to just accomplish today’s tasks. To truly become a World Class Assistant, you must learn to look to the future. What is coming up on your executive’s calendar? What new projects will need to be implemented to keep your organization competitive? How do you become more valuable to your executive by seeing the next step and the next three steps? In this session of the program, you will learn to

Poise, Polish, and Professionalism
Articles in USA Today, the Wall Street Journal, Human Resource Executive, and even local newspapers like the Las Vegas Review-Journal point to the pendulum swinging back to a professional attitude and image in the workplace. You are a reflection of your organization and yourself. You are your own calling card. What does your card say about you? Does it say, "I dressed how I felt when I rolled out of bed this morning" or does it say, "I gave thought to who I was going to see today and how I want to be perceived"? World Class Assistants do care about being poised, polished, and professional. They realize that this is the "icing on the cake" of being their professional best. In this segment, you will learn