Over the last few decades, the role of the administrative assistant has evolved greatly to meet the changes in the workplace. Downsizing, new technology, and other realities, transformed the person who sits at a desk, types, answers telephones and follows order, into a relic. Joan Burge will teach you the new ways of doing old things in a way that will make you indispensable to your management team. If you are serious about your career in this profession, you need to invest in this dynamic program. You will love Joan's no-nonsense approach to excelling in the field in an informal and sincere fashion.