17^th Annual Conference for Administrative Excellence

Adminology 2010:

Professional Expertise for the New Decade...and Beyond!

Sept. 21 - 24, 2010

OverviewEvent Of DistinctionHostAgendaTopics/SpeakersWho Should AttendAccommodationsRegistration

Adminology 2010: Professional Expertise for the New Decade...and Beyond!

Adminology 2010 is more than a conference title. This innovative event will provide exactly what you need to drive your career forward successfully into the new decade…and beyond! Whether new to the profession or a seasoned professional, you’ll benefit from Adminology 2010’s fresh, distinctive programs of excellence specifically designed with the right components necessary for you to achieve professional expertise… lifting you far above the competition!

Adminology 2010 is a new culture, a new way of being…it is success personified! You’ll gain the professional expertise necessary to easily assimilate and manage the fast paced stream of information and knowledge necessary for Administrative Professional excellence in the new knowledge economy evolving in the 21st century workplace.

Adminology 2010 provides a “one stop” option seamlessly incorporating your high expectations and training requirements. You’ll receive top-notch instruction from Joan Burge, a true expert in the field with vast knowledge and over 20 years experience, plus subject matter experts hand-selected by her to create a well rounded program covering topics you and your manager care about: Peerless Project Management; Simultaneous Synergistic Support for Multiple Executives; the Flawless Administrative Professional; Supporting Organizational Objectives with Autonomy & Authority; the Evolving Holistic Office; Perfecting the High-Wire Balancing Act; Leveraging the Power of Your Business Image; Snap: Demands of the Progressive Office; Becoming Unforgettable: Creating Memorable Personal Branding, and more!

Adminology 2010 provides tools to help you instill excellence into every day by mastering skills, artfully applying expertise and establishing great chemistry with everyone you encounter.

This is your year. Become empowered. Be purposed. Set and achieve high goals.

Change your life…one work day at a time.

You will leave our conference with a renewed spirit of engagement, commitment and a desire to align your purpose with that of your leaders and organization; and a richer understanding of what is necessary to be a star in this profession!

The Annual Conference for Administrative Excellence an Event Of Distinction

Leader in Administrative Excellence
Office Dynamics is the industry leader -- offering broad, visionary solutions for Administrative Professionals to grow and advance their skills and tools so that they can more aptly deliver the bottom line within their own industry, worldwide.

Office Dynamics focuses on the development and presentation of sophisticated, smart training programs for Administrative Professionals. Deftly using a powerhouse of innovation, premier solutions, “humor in the trenches”, inspiration and motivation, along with a cutting-edge portfolio of resource materials, websites, books, research, White Papers, blogs, podcasts, and more….Office Dynamics offers unsurpassed service, training and coaching. And best of all…it’s specifically designed with you, the Administrative Professional, in mind!

Hand-Selected Speakers Emphasize Career Success
Adminology 2010 subject matter experts joining Joan Burge at this conference are those who can speak directly to the critically vital administrative profession.

While other conferences may say they’re about administration, all too often they focus on generic societal topics such as stress reduction, sleep habits or positive thinking! Office Dynamics is different. Our approach is different!

Office Dynamics selects subject matter experts who speak directly and passionately to the Administrative Professional’s job scope. Our speakers are focused on you; their presentations meet the administrative attendees’ needs due to direct influential guidance from Joan Burge.

This conference is about you and your career in the administrative profession. Our goal is to provide presenters who understand your profession and are “for you.” We carefully weave presentations by high-caliber speakers who have handcrafted programs designed to meet your needs. At Office Dynamics, it’s always all about YOU.

We Focus on What Counts: Administrative Competencies. Very few administrative conferences or seminars focus specifically on the competencies necessary to be successful in the administrative arena. Because Office Dynamics is the premier leader in the development and presentation of sophisticated training programs and information for Administrative Professionals, our primary focus is all about what you want and need.

We understand how you think and what challenges you. We know the opportunities and dreams you wish to attain. Plus, we speak your language! Only someone like Joan Burge, who’s walked the walk, talked the talk, worked “in the trenches” while dedicating her career and life to Administrative Professional excellence, can help you attain your career objectives!

Joan Burge has 20+ years experience in the profession, 19+ years experience as an author, career coach, consultant, and trainer to Administrative Professionals and their executives. She brings a wealth of knowledge to our event. Don’t miss out! Don’t be left behind or held back. This is your year and this is your conference!

Get Real with Real Managers – The Executive Perspective
We are the FIRST administrative event that takes you around to the other side of the desk for a look at the executive perspective. Each year we invite an executive, or panel of executives, to share with our attendees what they seek, how they build, and what is important to them.....

Executive Perspective: In this round-table event, you’ll learn the core competencies executives really want in today's top assistants. Listen in as they share their perspective:

Get the inside scoop on the administrative role and what they require in an assistant.
Hear executive’s smart secrets for building partnerships with administrators.
Mine the treasures of best practices / processes used to manage daily activities.
Get Real with Real Managers: leverage a unique Q&A opportunity to ask ALL the questions you’ve never dared ask…in a supportive, energized atmosphere!

Innovative & Trend Setting Information
Discover the Pulse Point of Administrative Trends, issues, and best practices. Joan continually surveys the administrative profession to see what’s on the horizon for the 21st Century office. Office Dynamics polls real Administrative Professionals and Executive Assistants to stay on point with the heart beat of the administrative profession in a wide variety of industries. We hone in to the latest trends, newest features and with our uncanny sense of timing to what’s just ahead on the horizon for every office! Then we share our resources, findings, tips, tools and topics with you!
You’ll return to your office with much from Joan’s hands-on experience, awareness of workplace issues, trends and best practices incorporated into all our offerings. Best of all, you’ll be energized, motivated, inspired and know exactly what you need to do for stellar success within your organization.

Teambuilding Activity
Each year Joan creates a unique teambuilding activity so you can experience the positive effects of working with others’ diversity to accomplish goals. You’ll be up, out of your seat and networking with other attendees, creating bonds that last beyond the conference! This segment enables attendees to see the unique talents of other Administrative Professionals and reach out to them as a resource in the future.

Joan's Trademark Surprises
Conference attendees know that Joan Burge always has a surprise or two waiting for her guests! It’s part of what keeps the conference experience fresh, fun and lively. So be ready for anything – and make the most of every moment.

Premier Organizations -- You Are in Great Company!
Some of the brightest and best Administrative Professionals attend our conference. They are people of power and influence in their profession and organization. They represent an array of industries and both large and small businesses, including attendees from: Boeing Co., Humana, Sandia National Labs, Pfizer, Schering-Plough, SC Johnson, National Security Technologies, U.S. Army, Hitachi Data Systems, Nationwide, Mayo Clinic, Pella Corporation, Hallmark, Procter & Gamble, Schwan Food Company, Rockwell Collins, Beale AFB, Baxter Healthcare, Cisco Systems, Shell Puget Sound Refinery, University of Pennsylvania, and Caterpillar Inc.

NEW in 2010

Event Extended to 2.5 days
We’ve extended the conference to 2.5 days to allow for the wide array of conference materials being presented this year so that you can drive your career forward into the new decade… and beyond! The new decade will birth many opportunities in the administrative profession. What is going to be different during the next 10 years for the administrative community? The extended conference materials will help you leverage these changes for your career success!

Gala dinner and State of the Profession by Joan Burge
'Being an Admin Can Be Murder!' How many times have you felt that way? Our gala dinner will incorporate mystery, teambuilding, awards, and the State of the Profession remarks by Joan Burge. This murder mystery dinner is both fun and informative. It will stimulate teambuilding, communication skills, problem solving and creative thinking, followed by the presentation of our first Adminologist of the Year Award.

Adminologist™ of the Year Award
This year Office Dynamics is proud to present its very first Adminologist of the Year award. This prestigious award will be presented during the Gala Dinner. An Adminologist is someone who has committed to instill excellence into every day by mastering skills, artfully applying expertise and establishing great chemistry with everyone. It is someone who has applied the Art + Science = Success™ principles of Adminology in their work. The recipient will receive public recognition, an award and accolade representing the utmost excellence in the profession. The opportunity for you to win is achievable! Application details will be posted at OfficeDynamics.com in early spring.

Limited Concurrent Sessions
We hear you! Past attendees have told us what they especially love about our conference over others is that they don't run around to myriads of concurrent sessions. They have treasured being in one room with other attendees hearing all the great speakers. We also recognize that some attendees would like to hear more speakers to gain additional information. This year, we are pleased to keep the best of the old and offer the new: general sessions remain the core of our conference but on Thursday we’ll offer 3 concurrent sessions during two time slots.

Style Show for Today's Adminologist
Professional Expertise encompasses actions, speech, body language, attitude, and creating a memorable brand. Adminologists want their image to project success and confidence; to be comfortable and look savvy. What is appropriate? Does your appearance say to the world, "good judgment and high quality service”?

Social Media in Action
Social media has taken the world by storm. It was one of the hottest topics at last year’s conference. Attendees devoured the presentation by Will Paccione (Social Media expert personified) and Jasmine Freeman! This year, by popular demand, we’ll devote more time to this HOT topic. What's new is that you will see and experience Social Media in Action. As an added benefit, for those of you who just can't get enough, Will Paccione will host concurrent sessions.

Joan Burge

Founder and CEO

Joan Burge, your Host Visionary
Joan Burge, a renowned author and administrative expert, has been a visionary for administrative training and development since 1990. One of the first to venture into the administrative training industry, she has become an international administrative expert, trainer, author, and consultant. With more than 36 years of experience in the administrative field, as well as in training, speaking, consulting, and entrepreneurship, Joan Burge equips executive assistants, administrative assistants, secretaries and office support professionals to move beyond task work to higher-level functions that meet the ever-changing demands of today’s workplace.

Architect and Course Developer
Joan Burge is best known for her highly-acclaimed Star Achievement Series®, a 12-part Certification and Designation (CEAP) training program designed to promote “Star Performance” among administrative, support and front-line staff. She is the creator and host of the Annual Conference for Administrative Excellence™, the World Class Assistant™ Certificate program, and more than 40 customized workshops and seminars for administrative professionals.

Author
Joan’s new release (2009) Underneath It All. . Postgraduate Level Revelations Lift Administrative Assistants to New Heights joins her groundbreaking book, Become an Inner Circle Assistant, 3 other books and 15 workbooks. She is the editor of Monday Motivators™ weekly e-zine and has been published in more than 100 trade journals. Joan Burge is a featured writer with AdminSecret.com providing monthly articles and is an industry expert providing regular insights to OfficeArrow.com.

Trainer and Professional Speaker
Joan takes her career seriously. She has mastered combining platform skills with facilitation skills to deliver dynamic workshops, seminars, keynotes, and customized programs. Joan has honed her talent for scouting out a company’s core competencies, learning them, and then tailoring her program to incorporate her teachings with relevant company objectives.

Premier Clients
Joan’s never-ending quest for providing top-notch educational programs has earned the respect of premier clients like: Bank of Butterfield, Boeing, Caterpillar Inc., Children’s Hospital of Philadelphia, Cisco Systems, Citrix, DC Water & Sewer Authority, Kraft, Humana Inc., Lawrence Livermore Laboratories, Luxottica Retail, Microsoft, National Security Agency, Nationwide Insurance, National Association of REALTORS, Nokia, Ocean Spray, Plante & Moran, PLLC, Procter & Gamble, Rockwell Collins, Sands EXPO, Schwan’s Food Co., Steelcase, Sunoco, University of Pennsylvania, and others.

Researcher
Joan is on a never-ending quest to provide research-based advice; not just what she thinks or knows from experience. With her passion to fill a niche in the administrative education arena, she continually explores what is necessary to excel in that position.

Active Learner
She is a member of the American Society for Training & Development, the National Speakers Association Las Vegas Chapter, the Southern Nevada Human Resource Association, and the Las Vegas Chamber of Commerce.

Hands-on Experience
Before starting Office Dynamics, Ltd., Joan was an administrative professional for 20 years in 12 different companies in 5 states. She worked her way up from receptionist to assisting CEOs, serving in a variety of industries ranging from small businesses to Fortune 500 companies.

Family Oriented
Joan loves spending her free time with her husband of 32 years, grown children, beautiful grandchildren, family, and her two golden retrievers!

Joan Burge. . .
A Vision of Excellence
A Vision of Change
A Vision for the Next Generation Assistant

17th Annual Conference for Administrative Excellence - Agenda

(As of 03/05/2010, subject to change)

Tuesday - September 21, 2010

6:00pm

8:00pm

Networking Cocktail Party and Reception - Heavy Hors D'oeuvres and Beverages

Wednesday - September 22, 2010

7:30am	8:15am	Continental Breakfast and Networking
8:30am	10:15am	Professional Expertise for the New Decade Opening by Joan Burge, founder and CEO, Office Dynamics
10:15am	10:40am	Break
10:40am	12:00pm	The Administrator EFX by Debbie Gross, CEA to John Chambers, Cisco Systems
12:00pm	1:15pm	Lunch Office Dynamics' Store Open
1:30pm	1:45pm	Joan's Trademark Surprises (#1)
1:45pm	3:00pm	*Office Dynamics' Annual Teambuilding Activity*
3:00pm	3:20pm	Break
3:30pm	5:00pm	*Social Networking 2010 and Beyond* by Will Paccione, WSI Consultant and Jasmine Freeman, CEA to Joan Burge, Office Dynamics
7:00pm	9:30pm	Evening Gala Dinner Red Rock Resort (Pavillion Ballroom) *'Being an Admin Can Be Murder'* State of the Profession by Joan Burge Cocktail Reception and Sit-down Dinner Adminologist of the Year Award Murder Mystery

Thursday - September 23, 2010

7:30am	8:15am	Continental Breakfast and Networking
8:30am	9:00am	Joan's Trademark Surprises (#2) Empowered, Purposed and Success Personified by Joan Burge
9:00am	10:15am	Looking for the 2nd Right Answer: Success Personified by Sue Hershkowitz, CSP
10:15am	10:45am	Break
10:45am	12:00pm	Concurrent Sessions *Social Media, Digging Deeper* (Will Paccione) Communicating When Strangling Isn't an Option (Sue Hershkowitz) Powerful Partnerships - How to Recognize and Create Your Own (Peggy Vasquez and Darlene Mahon)
12:00pm	1:15pm	Lunch Leverage the Power of Your Business Image - Style Show for Today's Adminologist
1:15pm	2:45pm	Concurrent Sessions Social Media, Digging Deeper (Will Paccione) Topic and Keynote TBA Topic and Keynote TBA
2:45pm	3:15pm	Break
3:15pm	4:45pm	*The Art of Influence* by Peggy Vasquez and Darlene Mahon
4:45pm	5:00pm	2011 Conference Preview - The Journey Continues

Friday - September 24, 2010

7:30	8:15am	Continental Breakfast and Networking
8:00am	8:45am	Conference Attendees Check Out of Hotel Rooms (if applicable)
9:00am	10:00am	The Executive Perspective ™
10:00am	10:45am	*Becoming Unforgettable: Creating Memorable Personal Branding and Your Career Portfolio* by Joan Burge
10:45am	11:00am	Break
11:00am	11:45am	TBA
11:45am	12:30pm	Journey to Leadership: Roadmap of Success Finale by Joan Burge

Educational Session Overview for the 17th Annual Conference for Administrative Excellence

JOAN BURGE, CEO and founder, Office Dynamics

Joan Burge has been a visionary for administrative excellence since 1990. One of the first to venture into the administrative training industry, she has become an international administrative expert, trainer, author, and consultant. With more than 39 years business experience , Joan Burge equips executive assistants, administrative assistants and office support professionals to move beyond task work to higher-level functions that meet the ever-changing demands of today’s workplace.

Professional Expertise for the New Decade by Joan Burge
Joan Burge will power up the conference with a lively presentation! Imagine: can you picture the workplace without BlackBerries or notebook computers? Just one decade ago, the iMac debuted with 64 megabytes of RAM, telecommuting was rare and everyone sat near the person they supported! What will this new decade bring our way? As Administrative Professionals in a vital profession, it is our job and our passion to remain relevant and grow with the times. And these times, they are a changing! The growth spurt of change will come even faster; what rate of change should we anticipate? The tools you use in 2020 will make our current cutting edge devices look like museum pieces. Yes, the decade has changed, and that has morphed the profession in many new and dynamic ways beyond just technology. Find out how the new decade will change the way we work and synergize with our leadership.

Push the envelope for career development in the new decade.
Hear how important attitude is: can you really “eat problems for breakfast” without a backward glance.
Ensure not being left behind as technology and social media sprints forward, growing and changing before our very eyes.
Transform and change their lives one work day at a time?

Becoming Unforgettable: Creating Memorable Personal Branding and Your Career Portfolio by Joan Burge
One way or another, we become unforgettable in the minds of others. Our Brand is who we are--it encompasses our actions, speech, behaviors, reactions, appearance, and more. Brand is our trademark. It is your unique mark on the world, like a fingerprint. This is how you will drive your career forward… professional expertise IS your image, IS your brand. Your career portfolio is your communication tool to show and tell what you are all about. Let’s take a closer look at the nuances and finesse required for professional branding that will take your career higher. You can earn a great perceived reputation for quality and professionalism. And, we’ll talk about how to be courageous in sticking to your brand, too.

What is personal branding? What does branding encompass?
Create a positive memorable brand.
Leverage your career with a Career Portfolio.
Project your brand through in a Career Portfolio.

Grand Finale: Journey to Leadership by Joan Burge
Joan will power our event with high impact through a grand finale.... where do you go from here? Joan will share her remarks to empower attendees to leave the conference having embraced a mindset of leadership and how to synergize Adminology back at the workplace. We’ve made such great strides in the administrative profession, what monumental leaps are you going to make? As you take the wheel of your career and drive home, you CAN drive your own career forward! Achieve the qualities of a leader as you lead yourself and others, your managers. Leverage the power of your Attitude and Inner Drive to achieve the bottom line for your organization and yourself. Yes, you can change your life…one work day at a time!

DEBBIE GROSS, Chief Executive Assistant to John Chambers, Cisco Systems

Debbie Gross, CEA, has over 30 years of experience in the administrative field. She joined Cisco Systems in March, 1991 as the executive assistant to John Chambers, then Senior Vice President of Worldwide Operations who became President & CEO in 1995. She has been instrumental in promoting Cisco programs that support administrators, and is a strong proponent of best practice sharing and career development through mentoring programs and training opportunities in her community. She is a founding member of the SVCA (Silicon Valley Catalysts Association), an organization of Executive Assistants who support CEO’s in the Silicon Valley.

The Administrator EFX by Debbie Gross
In today’s business world, the administrative professional is managing an entirely new set of demands from the business and higher expectations from management. The “EFFECT” we have as administrative professionals on all aspects of business and life is undeniably powerful. Debbie Gross will share with you her views on how you, as an administrative professional can truly capture the “EFFECT” that can increase confidence, give greater visibility with peers and management and potentially open doors to career opportunities.

We will look at the key elements that will differentiate you from others in terms of your:

Individual EFFECT on the organization – what are those key “new” skill sets essential to the role of the administrator’s day to day operations
Business EFFECT to the organization – how to increase your overall value to your principal and the organization
Team EFFECT – understanding the power and benefits of being on the team
Community & Global EFFECT - exploring growth & development opportunities beyond the desk

DARLENE MAHON, CEAP, Executive Assistant to the Director of EMSL, Pacific Northwest National Laboratory (PNNL)

Darlene Mahon’s background spans many areas and is filled with significant accomplishments. Following several assignments of increasing responsibility she moved up the ranks and became the Executive Assistant to the Director of EMSL, the Environmental Molecular Science’s Laboratory, a U.S. Department of Energy national scientific user facility located at the Pacific Northwest National Laboratory (PNNL). Darlene earned the Laboratory Director’s Award for Administrative Excellence, her Certified Executive Administrative Professional certification, just to name a few.

She actively participates in community theatre, has performed in local commercials and corporate training videos. Darlene will inspire you by sharing her stories and experiences using wit and wisdom.

PEGGY VASQUEZ, CEAP, Executive Assistant to the Laboratory Director at Pacific Northwest National Laboratory (PNNL)

Peggy Vasquez has been an Executive Assistant for top Executives for more than a decade and is currently the Executive Assistant to the Laboratory Director at Pacific Northwest National Laboratory (PNNL). In addition to assisting and representing the Laboratory Director in the day-to-day operations of the organization, she has practiced what she preaches by creating and leading a powerful executive assistant team. Together they have designed and implemented a successful Administrative Skills Development Program . Peggy’s fierce drive and appetite for achievement has earned her numerous accolades.

Her belief in the value of the administrative professional inspires her to share her passion, knowledge and techniques to empower others to success.

The Art of Influence by Darlene Mahon and Peggy Vasquez
In this general session, you’ll hear two Executive Assistants describe how they used the art of influence and the science of persuasion to overcome obstacles and achieve their goals for implementing programs for administrative assistants. Through their journey you’ll relate to what they experienced and learn their formula for success:

Successful strategies and goal development
Maximizing your strengths and embracing your passions
Teamwork – the vital component
Say “Yes!” to your possibilities by stepping out of your comfort zone

Powerful Partnerships--How to Recognize and Create Your Own by Darlene Mahon and Peggy Vasquez
You recognize powerful partnerships when you encounter them. But how were they formed? What steps were taken to create the trust and respect that is demonstrated in the partnership? How do partners become confident in one another’s abilities? Powerful partners depend on each other to achieve a common purpose. When in synch, each one contributes to the other’s accomplishments creating a win-win partnership. Darlene and Peggy’s experiences include many successful partnerships. Together they will closely examine the following:

How to build an effective partnership with your manager
Leveraging other strategic partnerships
First aid for ailing partnerships
And you’ll receive a tool you can use to create your own win-win partnerships!

WILL PACCIONE, Owner at WSI (We Simplify the Internet), franchise in Las Vegas, Nevada

Will is an enthusiastic advocate of all social media facets and a social media consultant with experience in teaching individuals and businesses how to utilize social media the right way. Will has been actively involved in working with the internet since 2000.

JASMINE FREEMAN, CEAP, Chief Executive Assistant to Joan Burge, Office Dynamics

As Joan's strategic business partner, Jasmine is involved in numerous aspects of the business as well as managing Joan's hectic speaking schedule. Jasmine plays an expansive role in the company's social media initiative, attends functions and meetings on behalf of Joan, is client liaison, organizes and coordinates all major training events and seminars held by Office Dynamics, and is responsible for managing office staff.

Jasmine is a member of the Las Vegas Chamber Young Professionals Organization and the Las Vegas Valley Chapter of IAAP. She is a true social media networker and tremendous contributor to the growth of Office Dynamics.

Social Networking for 2010 and Beyond by Will Paccione and Jasmine Freeman
Will and Jasmine are a “dynamic duo” when it comes to social networking. Each will share a unique professional and personal perspective as Will demonstrates use of social media as a business owner and expert while Jasmine provides her perspective as an administrative assistant responsible for the presence of her company in the realm of social media.

Lively interaction with Will and Jasmine can easily guide you on the why and how of getting started, how to build your brand (extension of your brand in social media), learn the secret tips to staying active and engaged, how to build stronger, sincere connections without coming off as an opportunist, how to form direction to craft and shape your online legacy.

In this open forum with Will and Jasmine you will see social media in action and have the opportunity to ask questions and find out more…

Social Networking, Digging Deeper by Will Paccione
Concurrent sessions will allow you ample time to talk with Will about your most pressing issues regarding Social Networking and business. Here’s your opportunity! Will Paccione is a down-to-earth person who welcomes any and all comments and questions. If you are not exactly sure what he explained, you’ll enjoy his fresh and friendly manner! So go ahead and ask anything you want! No embarrassment with Will.

VALERIE MURZL, Vice President, Human Resources, Station Casinos

Valerie Murzl is the Vice President of Human Resources and Training for Station Casinos, Inc., one of the Country’s largest public gaming locals companies with over 14,000 employees. She brings spirit, energy and passion to the culture of Station Casinos in Human Resources and Training. Her accomplishments have been recognized by the numerous awards she has received on behalf of Station Casinos. Along with being a Corporate Executive, Valerie is a wife and mother of 3 girls.

Executive Perspective featuring Valerie Murzl

It is easy to see things from your side of the desk -- what skills you think you need to be successful, how to build relationships, your view of your leader's job… but did you ever really think about how it looks from the other side of the desk and your leader's perspective? Unless you have been in those shoes, it's hard to truly understand.

Professional expertise for 2010 and beyond dictates that you see the day-to-day activities and big picture; that you be future-focused from both sides of the desk. Valerie Murzl is a highly-approachable, warm, bright person. When she spoke at our 2009 conference, she received a thunderous applause and standing ovation. That is why we've asked her back so we could hear more!

Registration Information

Register Online or

Print out the Registration Form and mail to:
Office Dynamics
2766 Evening Rock Street, Las Vegas, NV 89135
Or Fax to: (702) 360-5356

For additional program details call 800-782-7139.