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02
Joan Burge

Welcome to the Who Took My Pen ... Again? Annual Blog-a-thon for Administrative Professionals. If you are just tuning in, here's the scoop! We are holding our 4th Annual Blog-a-thon for the Administrative Profession. We hold this blog-a-thon each April and the goal is to make assistants aware of the resources available to them and build a community of administrative assistants and executive assistants who want to learn and grow and flourish in their career of choice! To learn more about the blog-a-thon and how you can win great prizes check out the Administrative Professional's Blog-a-thon Page for the full message.

Today's chapter excerpt is from the chapter titled Accountability.

Hello Monday Motivators!

Welcome to April. Do you believe it is already that time of year? 2012 is one third over. Speaking of time passing quickly, do you feel like you just do not have enough hours in the day to meet your deadlines and those of your executive? I hate to admit it but never in my life have I had to reschedule so many meetings and request deadline extensions because I just can’t keep up with it all, even with a dynamite team!

I operate in a deadline-centered world. When I have to submit articles for publication in a trade journal. . . I have to meet a deadline or I will miss that entire month’s issue. To run an ad in a particular month whether hard copy or soft copy, we have to meet a deadline or we are booted out for that month which may be critical to growing our business or enlightening our customers. We just released a new book, called Who Took My Pen . . . Again? The entire creative and writing team worked on massive, intense target deadlines so we could get that book out in time for Administrative Professionals Week gifts. I am working on another book (top secret) to be released September 1; once again, I am on a strict time line.

How do we be accountable in meeting deadlines when we realistically can’t add any more hours to our day? Here is some insight.

Accountability

Meet Deadlines

Do you communicate about deadlines clearly at the very beginning of a project? Do you ask questions when you’re given a project to separate the “real deadline” from the “desired deadline”?

The cemeteries of deceased accountability are strewn with missed deadlines. Many people in the workforce have fallen down in this area, destroying their ability to succeed.

Simply put, you have to stand and deliver. You have to deliver the goods. You must come to the table of business, willing to communicate honestly and holistically. Making your deadline is all about working with passion and honesty.

Yes, there will be times that they really do need it when they say they do, and it’s impossibly tight. That is when you will need to “pull a rabbit out of your hat,” digging deep and getting resources from wherever necessary to get it done anyway.

On the other hand, “pulling a rabbit out of the hat” takes a huge amount of adrenaline, and you don’t want to work that way every day, all day. This is why it’s so important to work with your executives and managers to communicate about lead-time, administrative processing time, actual deadlines, etc., so you can help each other with real time, real world awareness. You need to know when they “really, really do” need it this very moment, and when “it would be great to have.”

But make no mistake about it: you must deliver the goods, bottom line, to build a strong reputation. You can look professional, you can talk a good game, but at the end of the day, did you deliver? That’s what they’ll remember about you.

 

Share your stories of accountability below and be entered to win one of our great prizes!

You can join the conversation now! 

 

Joan Burge, Contributing Author, Who Took My Pen ... Again? Secrets from Dynamic Executive Assistants

 

Order your copy of the book, Who Took My Pen ... Again?


 

  

Comments

Anita Rowe
# Anita Rowe
Monday, April 02, 2012 10:41 AM
I hate that last minute stuff! When something is supposed to be out by a certain date/time, and people are still submitting information to be included as you are sending it to the printer drives me wild! I don't have to work under those conditions often but I absolutely could not do it on a daily basis!
Joan Burge
# JBurge
Monday, April 02, 2012 10:51 AM
Anita, that is absolutely right. We shouldn't "live" in that "last minute" zone. We should be well prepared and avoid that space as much as possible. Thanks for sharing your comment.
Heidi J
# Heidi J
Monday, April 02, 2012 11:46 AM
Anita, I agree. For me, it's a monthly "last minute" zone. I give specfic timelines in order to meet deadlines but am ignored by the boss 9 times out of 10. This allows others to not meet the timelines. If at all possible I try to exceed the date requested when I am given a deadline; makes my life much easier.
Allison
# Allison
Monday, April 02, 2012 1:14 PM
I coordinate projects for an executive team of 15 at my company. I use 2 visual tools - 1) a wipeboard with the tasks and due dates listed so that whenever the VP is passing through my area daily, he/she can't miss the board and 2) the Outlook Tasks function (documentation is my best friend!). I use both methods because some of our team members are global and don't see the board and all team members work off their smartphones with the Outlook functions. I build 2 extra days into the due date because there is always someone who doesn't comply or an unplanned situation that occurs, and I pad my due dates for administrative processing time. I also gently remind/encourage the team along the way either verbally or via email. My system has worked well for me and has enabled me to easily make any last minute changes on-the-fly.
Kathleen
# Kathleen
Monday, April 02, 2012 2:05 PM
Accountability is one of the core values of the company I work for, so this chapter really resonated with me. Being open in our communication and willing to renegotiate deadlines (if appropriate) is essential to our success, and allows us to then take a breath and not stress over what isn't being done or wasn't done in the first place. Yes, I still have plenty of "I need this yesterday" types of timelines, however I have learned to anticipate those occurances and what my boss is expecting, and ensure that he and I communicate clearly what is expected by when.
Kathy
# Kathy
Monday, April 02, 2012 4:12 PM
Accountability is such a rare commodity these days. So often you encounter people who don't seem to care enough to give 100%. The "it's not my job" attitude hurts the whole firm and makes it difficult for those of us who do want to do our best.
Patti
# Patti
Monday, April 02, 2012 4:18 PM
I think most admins share the living in the last minute zone world at one time or another. It is very frustrating when the package goes out and then not reviewed until 10 minutes before the meeting! And guess what, that's not the right this or that. I will admit that I don't work in a deadline driven world. There are very few times when we are on a strict deadline to accomplish something. We have many people at the Chamber working together on projects and typically plenty of time to get all accomplished without being too stressed. It only happens occasionally.
Beth_Harris
# Aerial
Tuesday, April 03, 2012 9:32 AM
Working in Higher Education, everything is on a cycle - either the fiscal year, the academic year, the term or even on a monthly basis. Over the years, I grew used to the cycles and started using what down-time there was between crunch times (exams, registration, etc.) to get as ready as I could be for those things that would be involved in the crunches. My bosses came to appreciate my fore-thought and I hardly ever had an issue getting one of them to get something done "before the deadline" because they knew that it would give us more time to deal with things that might not have deadlines - just a crisis level!
Patricia Freeman
# Patricia Freeman
Tuesday, April 03, 2012 1:00 PM
I have learned over the years that everyone wants everything ASAP, and obviously everyone cannot be first. Through the years I have learned to ask not only for a due date, but also a 'drop dead" date on assignments due. I can rememer one year when merit increases were due and the software being used for the process was PeopleSoft, which non of us as yet had been trained on! My counter-part in Colorado and I worked together until 1:30 a.m. my time (EDT) to get the project done. Needless to say, the next day when she and I met our deadline and were finished, many more of our counter-parts were sitting in the colder still waiking for asssistance.! We were so proud of ourselves for having taken the PeopleSoft training book, and between the two of us, figured out what needed to be done to meet our commitment!
Joan Burge
# Joan Burge
Wednesday, April 04, 2012 1:04 AM
Thanks to all of you have commented to this Blog. Your ideas are fabulous. I appreciate you taking time out of your busy schedule to share your best practices.
Laurie
# Laurie
Friday, April 13, 2012 2:23 PM
I love the reference to separating the 'real' deadline from the 'desired' deadline. Yes, the bottom line is that it needs to be done but taking a few minutes upfront to have this discussion will make prioritizing our projects and deadlines a little less stressful.

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