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Office Dynamics Blog

 

  
15
Jasmine M Freeman

It’s COOL to be an administrative professional because you develop a one-of-a-kind relationship with the leader you support. They entrust you with a lot of private information sometimes both personal and professional. You guard that with your life and support them to the best of your abilities. Over time you can’t help but notice that you have created something special, unique in the office setting – a professional relationship that doesn’t match any other. How COOL is that?

This trust is typically gained in the early stages of your relationship by proving you can keep information private, complete assigned tasks on-time and at a suitable standard. Sometimes it takes longer for a team to get to this level. As the years pass and you are trusted with more and more you may notice that you have more ‘inside jokes’ with your leader or you know more about your executives next trip without having to ask those detailed questions you once did when you first booked trips on their behalf.

As I have read your comments throughout this Blog-a-thon I have noticed that many of you already have this special relationship with you leaders and it’s obvious that you cherish that. If you don’t have this type of relationship with your current leader, that’s okay too. You can always work toward establishing a better rapport. Here are just a few tiny tidbits. I would love to hear some of the little things (and big things) you do at your office to keep or establish that rapport with your leader.

Here is a list of tips to get us started:

Be an observer! Listen and learn from your executive and allow them to share advice or thoughts with you before interjecting your own ideas. Sometimes we need to get to know a person’s style and way of working first.

Be consistent. If you think your leader is hesitant to entrust you with their most precious tasks – it may be due to a lack of consistency in how you complete this work, ensure you do a top-notch job not most of the time but all of the time. This doesn’t mean you have to be perfect, if you make a mistake own up to it and keep moving forward.

Be there. As an assistant you need to be there for your leader. Knowing when it is important for you to be there for you leader is important. Whether to complete a report, schedule a meeting or lend an ear - they need you. If you are frequently away from your desk chatting with others about last night’s Dancing With the Stars episode or just hard to find during the workday it can be harder to establish this rapport. You don’t always have to physically be there, just be there for them when they need you. Yes, you are allowed to take vacation and sick days.

So what makes your partnership unique?

I look forward to hearing from you. Also don’t forget that our Blog-a-thon is April 1 – 30, 2011 and by commenting on this blog and any other blogs on this website you are entering to win one of our weekly prizes, mystery prizes or the grand prize – an Amazon Kindle with a very COOL red case. Best of luck to all of you!

  

Comments

JennieC
# JennieCormier
Friday, April 15, 2011 9:51 AM
What a fitting message, Jasmine. Trust. It is the cornerstone of any relationship, and especially between and assistant and an executive. We are privy to so much information about so many aspects of the business, from customers to personnel. What we do (or don't do) with that infomation can build up a trustful working relationship, or tear it down. I love your advice on being an observer. It is so easy to sit at the desk and concentrate on our own little space and tasks. I like to get up, move around, and visit my executive to guage how his day is going. I ask as many questions as I can to feel out his moods and needs. I also give him my full attention when I see him walking toward my desk. Looking him in the eye and repeating his instructions tells him I am listening and will get the job done timely and correctly.

It is so COOL to be an admin and be part of a cohesive partnership. Just like marriage, it takes hard work and commitment. And, just as marriage, the benefits of a positive working partnership are many.
Gwen
# Gwen
Friday, April 15, 2011 10:46 AM
You are so right, Jasmine! When you think about it, most of us spend as much time in the office as we do at home, so it's only natural we'd form relationships with those we spend every day with. We learn their moods, their quirks, and develop a bond like no other. And I agree that trust is the key! I have always said what I mean and mean what I say, and insist on follow up. I soon noticed that not only did the professionals I support trust me, so did the entire staff. I became the "go to" person that people trusted to be sure things were taken care of. I never take that trust lightly! I feel honored that people have faith in me to be honest and dedicated. I love being a COOL Assistant! Thanks so much for the encouraging Blog!
MLuddeni
# mluddeni
Friday, April 15, 2011 11:10 AM
Jasmine, The partnership I have with my management teams is one of mutual Trust and respect. It is cool to have a team that thinks nothing of saying one minute "We need to discuss ......." to "Do you want to take a walk and grab a cup of coffee with me".

I have worked with my team members for various years the most being 13 years the least 1 year. It is a COOL team and I am very honored to be supporting them and believe me when I say they support me too!
Heather
# hmholler3
Friday, April 15, 2011 11:20 AM
Great topic Jasmine! Partnering comes easy for some, but seems to be not-so-easy for so many.
I believe that trust is the number one component in any effective partnership and I always try to gauge executives during an interview to see where they would fall. Some start the relationship with 100% trust that stays unless something happens to chip away. With others, you have to build up the trust - so much easier when you have those that trust right from the get go.
There's a great book called the "Trusted Advisor' (by David H. Maister, Charles H. Green, and Robert M. Galford) that's written with a client relationship focus, but there are many parallels in it that support any partnership.
It is COOL to be part of an effective partnership!
JViteri
# jviteri
Monday, April 18, 2011 7:27 AM
I second Jennie's comment that Trust is the cornerstone of any relationship. In my work experience, I have set those expectations with my peers and my executive since the beginning and I must say that we have a great working relationship. One thing that has allowed me to earn the trust of the Senior Management team and any person I have worked with is that I try to be proactive and anticipate their needs. This shows them that I am there for them and they can count on me.

Recently, I have been asked to be part of something that it is extremely confidential in our organization. This has shown me how much my executive and the Board of Directors trust me. It makes me feel good to know that I am well regarded and trusted.
Gina
# gdjustic
Monday, April 18, 2011 9:40 AM
Yes, respect is the key with my effective partnership. It has been a relationship that has grown from day one. I have had to earn this partnership. The longer I am here the more I am trusted. I continue to learn and grow which makes a stronger partnership.
Beth_Harris
# Aerial
Monday, April 18, 2011 9:49 AM
In the positions that I previously held (in higher education) I was not so much in a role of supporting a single-person, more so of supporting a department that had a chair; but much of my job over the years has been duties which were not directly assigned by the chair, just those that came with the job.

But I have been lucky over the years with a number of supervisors with whom I was able to develop that partnership relationship. And several that I was not. One in particular comes to mind, and I am grateful that as I look back on those days of distrust and sometimes outright hostility, I realize that I not only completed my job effectively in that environment but that I am a stronger person now because I did not sink to that level. Someone who knew about the situation then told me years later "her colors became obvious, yours always were visible...."

Sometimes growth comes from pleasant things, sometimes from not-so-pleasant - but it is growth.
Anne
# asloney
Monday, April 18, 2011 2:15 PM
I have been the assistant to the owner of our company for seven years now. He is an extremely fast paced person who maintains multiple irons in the fire. I check his email, voice mail, mail, personal assets and am always in tune with his priorities. He has handed over complete control of his calendar to me. This is what I love about being an administrative professional I am at the helm of the ship with my boss and truly enjoy the smooth sailing as much as the rough waters we navigate together. It is a constant learning experience that has provided invaluable knowledge. It is surprising how after seven years I still continue to learn everyday!
Helen Benson
# HRBenson
Monday, April 18, 2011 4:21 PM
Thanks so much Jasmine! I am so grateful that the relationship I have with my boss has developed into one of mutual admiration and respect. She has always been someone I could trust with my questions, job insecurities or any number of other things that come up as life goes on. One thing I have in this partnership that I did not have in others is that she covers and protects me just as much as I do her in our work. She doesn't allow others to take advantage of my 'too helpful' nature as well the way she reinforces my worth AFTER I've made a mistake. Again, I am so grateful to be in a professional relationship that is a partnership.
Hatune
Thursday, April 05, 2012 12:03 PM
Do not rely on this only. Start going to a business dctsriit where there are a lot of these jobs clustered together. Walk right in so they can see your face!! Dress appropriately as well. Everyone does not post openings on the internet because of getting too many applicants. I found my job the old fashioned way. Walking right into the establishment and asking for a member of management. Having a chat with them and them seeing my face right away. I got the job versus others who just sit at home and press the "send" button.

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