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Joan Burge's Administrative Blog

Titles for Administrative Professionals

Posted by: Joan Burge on 7/20/2009

We held a survey on our blog a few months back. One of the questions we asked was “What would you do if someone called you Secretary?” (and that was not your title). 53% of respondents said nothing; 42% said correct them.

As I travel the country and work on-site with administrative professionals, assistants, executive assistants and administrative assistants, I hear individuals in the profession say, “I don’t care what you call me – secretary, assistant – whatever.” Well, you should care. This profession will never achieve being taken as a serious profession until those in the profession take it seriously. When I was an executive assistant and after working in the field for 17 years, I fought for new title. We had moved to Asheville, North Carolina due to a career move for my husband. During that time, I accepted a great job with a great company. I was going to work directly with the General Manager of a 900-employee facility. When I accepted the job, my title was Staff Secretary. The reason was because the position required not only reporting to the General Manager but assisting his immediate staff of 5 managers. I graciously accepted and after 6 months persuaded my executive to go to corporate to get my title changed to Executive Assistant. I gave him all the ammunition as to why. One piece of logic I told him was that managers work hard to achieve promotions and different titles which establish their status within an organization. It also demonstrates their success in their profession. It is the same way with me, in my profession. I worked hard for 17 years, grew and excelled in my field, and therefore I wanted a title that better represented where I was in my career.

When we don’t care about what people think of us or call us, then we will not gain the respect we deserve. If the thousands of administrative professionals across the globe don’t care what their title is, then we will not be able to lift this profession to the highest possible level.
 

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12 Comments

    • Jul 19 2009, 5:56 PM Anon
    • I have less problem with my title and more with my pay. I make pretty decent money, but my current job is unfulfilling. I've been looking at other companies in my area for admin jobs. I see postings for executive assistants, admin assistants, etc. And I see job descriptions from a few words to almost a page. What I don't see is decent compensation. I guess I've been an admin at my company for 14 years, and I make OK pay for it. But these people are asking the world, then when it comes to compensation, they are withholding. How on earth can they ask so much of a person and pay so little for it. Most of the jobs would be a $3-$4 an hour pay cut for me. Get with it, folks. Treating the admin profession like it's come a long way, but not PAYING like it's come a long way is pretty lame.

    • Jul 22 2009, 7:19 AM Alice
    • Being called a Secretary is really starting to bug me. When I first became an Administrative Assistant it did not really bother me but then when I was assigned every task known to man and expected to complete these tasks on time I began to see that it takes a very special dedicated person to be an Administrative Assistant. Now it really bothers me big time to be called a Secretary. Mainly because the perception of a Secretary is a person who answers the phone and types all day. We Admins do so much more!

    • Jul 22 2009, 8:12 AM Tori
    • I believe these are 2 different types of companies. The one company who values the whole person and will invest in that person. They look at different skills they possess and see how it relates to the positions they need filled, even if the person doesn't have all of the typical experience needed. The other company views positions more as cookie cutter positions. They often ask for seasoned and senior level experience but will only pay entry level salaries. I found this to be especially true when looking at Executive Assistant and Executive Administrator positions. Stay away from company #2! This is the first sign of how this company is going to treat you. It will only get worse.

    • Jul 23 2009, 11:53 PM Joan Burge
    • Hello Tori! That is very good perspective you shared. Thanks for taking the time to write.

    • Jul 27 2009, 8:56 AM Miss Know-It-All
    • To be perfectly honest, there are several people in this profession who deserve the title "Secretary". Their title says "Administrative or Executive Assistant", but they have become so comfortable with the position that they have been "grandfathered" into that they have very little knowledge. I have interviewed individuals who have been Administrative and Executive Assistants with major companies for 15-20 years. I get very excited thinking I will find a very knowledgeable professional, when all I end up getting is someone who wants to make coffee, answer phones, and type. They are not knowledgeable in new Microsoft Office products, they wouldn't know how to put an Excel sreadsheet together with instructions, and they have very little to no PowerPoint training. They are just learning how to scan documents instead of mailing them to me when I am out of town. I love my new Administrative Assistant. She is a recent graduate and takes the job the way a budding professional should. I would feel perfectly comfortable letting her meet with the Board of Director's and even conducting meetings/presentations in my absence. In my opinion, that is the meaning of an Executive Assistant. Someone who is articulate, innovative, smart, personable, arciulate, and capable of working independently accurately. She should be knowledgeable in office tasks and procedures, yet capable of running a meeting when needed. Please don't be offended those who have worked 15-25 years at a company. Yes, I agree that experience can be great! It does not work by itself if all you acted as for the last 15 years is a TYPIST and answer phones or take messages. If you are just a typist and not functioning as a "right hand" meaning conducting meetings, building spreadsheets, brochures, PowerPoints, Excel spreadsheets, Access Databases etc., then face it...you are a SECRETARY. WAIT...It's not too late. Training is available. Do not be afraid to leap into the unknown. It may be scary, but continuing education is a great thing and will make you an ASSET. It will help you to become a real Executive Assistant instead of a Secretary who carries the title. I do not blame the Admins. I think the managers, (who are usually high level execs.)should encourage their people to grow professionally and personally. Provide them with honest feedback instead of telling them they are doing a great job for 20 years in a row. Their pay grows, but their experience stays the same. That means we have companies with "SECRETARIES who claim to be EXECUTIVE ASSISTANTS making almost $50K, when we can go to a temp agency and get a 19 year old college student and pay them $9.00 per hour to type 82 WPM and answer our phones. Hate to come across strong, but it's the truth. If this sounds like you..the grandfathered in secretary...take action and be the Strong Administrative and/or Executive Assistant that you were destined to become. Thanks! L.Willis Jacksonville, MS

    • Jul 27 2009, 9:14 AM Mona Lisa
    • I am not sure I really care what they call me as long as my pay reflects accurately what I am expected to do. It seems more typical that executives tend to want the world, but aren't willing to compensate. I am also doing about 50% of the invoicing where I work, and that's definitely more situated for an account clerk!

    • Jul 27 2009, 3:50 PM Eunice Lewis
    • I have provided administrative assistance for over 15 years, of which I have only once had my own office. In spite of my responsibilities and titles, Office Manager, Administrative Assistant, Executive Secretary, etc., I have consistently been referred to as "Receptionist." While the Receptionist has a very important responsibility, a Receptionist by job classification does not hold the same responsibilities as Office Manager, Administrative Assistant, Executive Secretary, or Executive Administrative Assistant. There are some small organizations which may require their "Receptionist" to provide the skills of individuals who hold these titles; one would hope that they would also provide a salary to compliment the skills. Personally, I don’t like to be referred to as a Receptionist because the assistance I provide goes way beyond answering phones, greeting, copying and faxing, etc. I would imagine that today’s Receptionist has a heavy load of administrative responsibilities; however, their pay reflects that of one who only answers phones; obliviously, an unfair trade. I have also held a position of Office Manager, which was in no way a true office management position although the pay was appropriate. The job requirements were that of an Administrative Assistant. I believe that the title was given because of the high level of multi-tasking and daily responsibilities. The position’s day-to-day requirements were too much for one individual and should have been divided by two individuals and entitled Receptionist and Administrative Assistant. In conclusion, there is much in a title, but not always entitled appropriately; and sometimes not salaried appropriately. I am one of the individuals who will correct someone who refers to me as a Receptionist.

    • Jul 28 2009, 10:41 AM Pat
    • I agree with and indeed have echoed Joan my entire 35+ year career: "No one will take us seriously until and unless we do." So I personally find myself allergic to all derivations of the stereotype: secretary, assistant, executive assistant, legal secretary, paralegal, medical transcriptionist or medical secretary, office manager, receptionist - you name it, I'm allergic to it! Bottom line - I believe I am in charge of my own destiny. The company I work for has placed us all in the management category, so I have simply adopted "Management Associate" for myself. No one has complained, and yes it has made a difference! To others as well as to myself. It is no longer a job, it is a career, and I am no longer anyone's "go-fer" - neither in their minds nor mine! Fortunately, I have never had to worry about the pay "following suit", as mine is a very fair company in that regard. Just maybe not so much with regard to titles - but, as I hope you can agree, problem solved!

    • Jul 28 2009, 11:28 AM Corleen Stanphill
    • Although my "official" title is Administrative Support Specialist, my employer has allowed me to retain the "working" title of Executive Assistant. That's the title on my business cards, how I sign my letters, etc. I take exception, without fail, when anyone refers to my position as Secretary and politely explain to them why. I consider it my responsibility to educate them so that they understand what it is I do, and why it's important to refer to the position correctly. I take great pride in my work, and consider it my career. I try to reflect that pride in the quality of my work, and always being one step ahead of my Department Director and his managers. They know that I'm a valuable and essential part of the team and I respect them for respecting my position. It's definitely a win/win for me here in this position. But, it's also an on-going educational process for callers, coworkers, and others as I continue to strive to raise our positions to the level that it should be - title, respect, and compensation!

    • Jul 28 2009, 1:02 PM Bulah
    • I tend to agree with Miss Know-It-All. As a past president of the Jamaica Association of Secretaries and Administrative Professionals (JASAP) I come across many admins and some are really to be called "Secretary". They want nothing more to do than the routine, typing, filing, answering phone and getting coffee - do not upgrade their skills. This is especially in the government service. I liked this blog and agree that I should be called a title that represents where I am in my career. In Jamaica we've been trying to get admins to see that we should care about our title and we will be able to lift this profession to the highest possible level and get the respect due from our employers. In Jamaica there are many #2 companies as described by Tori and we have to push to be respected. We have studied hard and done/is doing everything to enhance our career so we should care what we are called.

    • Aug 12 2009, 11:07 AM Janet H
    • I am fighting that battle right now. I am an Administrative Assistant III supporting executives in the company. The next level is Executive Assistant, but I've been told I can't have that title because I'm not supporting the top echelon of the executive management team. I have my CPS and CAP certifications along with MOS certifications, but can't break through that glass ceiling to get the title I believe I have earned. I told my direct supervisor(an Executive VP) that by telling me I can't be an Executive Assistant, the company limits my ability to grow. What is there to work for if I'm at the top of my career ladder here? Fortunately for the company, I believe in continuing professional development and will never stop taking classes, participating in webinars, and looking for any opportunity to learn something new, but it is discouraging that my company sends the message that I've gone as far as I can go with them.

    • Feb 27 2010, 7:43 PM Mai
    • Eunice makes a really good point above: "In spite of my responsibilities and titles, Office Manager, Administrative Assistant, Executive Secretary, etc., I have consistently been referred to as "Receptionist." While the Receptionist has a very important responsibility, a Receptionist by job classification does not hold the same responsibilities as Office Manager, Administrative Assistant, Executive Secretary, or Executive Administrative Assistant." Accordingly, receptionist salary tends to not be that high. However, I do think when searching for a new job it's good for a former Office Manager, Executive Assistant, etc. to take a look though receptionist jobs - some employers just don't know the right title sometimes, but you might be able to find a good fit nonetheless.

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