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Getting Executives to Turn in Work On Time

Posted by: Joan Burge on 6/4/2009

K Harrison writes again….

Do you have any tips for getting feedback from high level executives in a timely manner?

I am an executive assistant for the president of our company and work with CEOs, Presidents, VPs, Directors, managers, supervisors and of course, their EAs. Sometimes it's like pulling nails to get an executive to respond to me either by email or voice-mail and it's something I'd rather not bother my boss about if I don't have to.

Any magic words?

Thanks!


“Mr. Executive, I need (what) by (date) to complete the project I am working on. Do you see anything that might prevent you from getting this to me in a timely fashion?”

“Ms. Director, I’m finishing this (report) for (President’s name) and need to have your information by Friday, June 16. Will you be able to meet that deadline?”

“Mr. VP, I’m collecting all the stats from the VP for a report I need to finish by (date). How soon do you think you can submit your information?”

K, the word “need” is a strong word vs. saying, “It would be really nice if you could get this to me.” Do you see the difference?

Good luck.
 

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4 Comments

    • Jun 15 2009, 8:00 AM AC
    • I have also found that executives actually appreciate and respect the request more when I give them a specific date to shoot for.

    • Jun 17 2009, 9:00 AM Bonnie Forrest
    • I have tried just about everything to get documents, reports, and other requested information for my VP in a timely manner. I've even asked for it a few days before I really need it, and that still doesn't seem to work. I will try using the "need" word in the future, but with these directors/managers, I'm not sure anything will work.

    • Jul 06 2009, 11:16 AM Joan Burge
    • Hello Bonnie! There are some managers who will never change not matter what. But there are others who will change with some work on your part. Be persistent as well. It takes people at least 21 days to feel semi-comfortable with something new. Good luck!

    • Nov 10 2009, 11:07 AM Gina
    • Persistence is the key. Multiple requests by e-mail and also in-person.

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