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Assistant Edge

Joan Burge's Administrative Blog

Your Most Valuable Asset Right Under Your Nose

Posted by: Joan Burge on 3/23/2009

You may very well have your most valuable work asset sitting right outside your door – your administrative assistant. Today’s savvy assistant is a strategic business partner, decision maker, liaison, problem solvers, director of people, a creative communicator, and so much more. Unfortunately, many managers and executives have not had a class in “Maximizing the Time and Talent of Your Assistant.” Because of this, managers are doing far more than they need to.

In today’s crazy economic environment, you need to place your energies where you will have the most impact on your company’s success. Voilà – in comes the valuable assistant. Are you delegating everything you could be delegating? I bet you are not. It takes time to teach an assistant the things you do; the projects you manage; or the reports you generate. But if you will take time today to teach your assistant, he or she will save you hours in the future. Wouldn’t you rather be taking actions that have big impact than the administrative tasks?

Some managers are not sure as to what to delegate. As you go through your day, ask yourself, “Is this something I can turn over to my assistant – even with a little training? Is this something I should not be spending time on because I have more important things to do?”

Don’t be afraid to let go. But you will need to take time to teach your assistant how you need things done and your expected outcome. Worst case will be that it won’t be done to your liking and you take back the project. I bet if you properly train your assistant, you will get more off your plate and feel less stress.

Good luck!

Joan Burge
 

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6 Comments

    • Mar 24 2009, 9:13 PM marty fox mitchell
    • Hi,My name is Marty Fox Mitchell. I am putting together cover letters for future employment and I would like to know how would I use this in a cover letter. I think that is a great business philosophy to let your boss or potential boss know that you are willing to do the tasks that will leave him/her more time to do the tasks that are more "important" (for lack of a better word) but you they will need to invest the time in training you and I think that's what puts a lot of exec's off.

    • Mar 31 2009, 2:21 AM Crystal
    • Great blog! It is hard for execs to know what can be delegated. I think it's kind of an "individual basis" thing. In order to know what they can delegate they first have to know the talents and capabilities of their admins, so I think it's great that you encourage execs to really get to know their assistants. Thanks!

    • Mar 31 2009, 10:59 PM Johnson
    • I think most managers already know how valuable their assistant is to them unless they are new to the group. But for those few that may need a nudge or encouragement to know what to delegate to their assistants, I would encourage the assistant to communicate with your manager as much as you can. Let him or her know what you can do, what skills you have and are willing to share, and offer your help as much as possible. <br><br>

    • Apr 01 2009, 12:39 PM Admins Rock
    • I recently had my review for 2008 and so this blog really hits home. Reading your comments made me think back to someting I did right 9 years ago during the interview process. My questions to him focused on what characteristics could best describe his work style and his vision of the PARTNERSHIP with his assistant. I asked him to explain what worked well and what didn't with past assistants, and tried to figure out his style based on those answers. Listening to him, I compared his style (what I could deduct in a short period of time), to those of my former bosses (good and otherwise). I was up front about what I think works well - i.e. delegating things to me, letting go, allowing me to take total control of his e-mail, and most important constant and open COMMUNICATION. It took a couple of years for us to form a great TEAM. Nine years later, I think he knows what is under his nose and sees me as a true extension of himself.

    • Apr 03 2009, 2:16 PM Brenda Mason CPS/CAP, CWCA
    • My executive walked into the office this morning and said "I've been telling everyone that you are my greatest asset". He has also began to read the "Dear Manager" chapter of Joan's newest book.<br><br>Thank you Joan for reminding us that we are our executive's greatest asset.

    • Apr 18 2009, 12:08 AM Joan Burge
    • Hi Marty Fox Mitchell<br><br>I am so sorry it's taken me awhile to comment. I've been on the road speaking extensively and we've had so many comments to the Blog entries, it's been hard to keep up with them all.<br><br>To answer your question: In your cover letter, you could phrase your desire for this work relationship in terms of building a strategic partnership with the person to whom you will report. You would state that you view yourself an integral part of an organization and for you to best support your immediate manager, you desire building a strategic business partnership. You might even include a few words as to what that really means to you.<br><br>I admire you for thinking of addressing that in a cover letter. By stating something like that you will either make that potential employer say, "Boy, this person is sharp. No one has ever written this in a cover letter. I want to interview them." Or, they will think, "I don't have time to build a partnership with an assistant." <br><br>My experience tells me that you will receive more positive responses than not. And if someone were to think the negative way, you would not want to work for them anyway.<br><br>So, good for you! I wish you much luck.

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