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Take Your Executive’s Trip Before They Do!

Posted by: Joan Burge on 3/9/2009

Over the past 3 months of coaching CEOs, President and high-level assistants, the one thing I’ve been hearing from the executive is that their assistant needs to take the complete trip before they do.

As someone who travels almost weekly, I know exactly what they are saying. And these are great assistants who have planned entire week’s trips for years! This is not an inexperienced admin we’re talking about. So what does this mean?

The idea is to imagine you are your executive and you are home the morning of your 3-day or 5-day trip. This trip is going to involve stopping at 5 different companies – maybe clients, potential clients, or meetings. What needs to happen from the time you leave your front door until the time you arrive back at your house 3 days later? You must map out every step along the way.

Most problems occur during the trip, once the executive has arrived at their destination. A good example is an executive who had several stops to make on a trip to Los Angeles. LA is huge! My sister lived there for years and I’ve been there several times. When you are trying to figure out how your executive goes from Point A meeting to Point B meeting and then has to give a speech at Point C, don’t ask how many miles apart they are. They can be 3 miles apart and take 45 minutes. This is even true in Las Vegas. Depending on the time of day and which route is taken, it can take me anywhere from 15 minutes to 45 minutes to get to the Strip from where I live.

This is just one aspect. If you do not travel often on business, which most admins don’t, you might tag along one time with your executive so you really see what it is like. And each trip can be different so you have to be flexible in travel planning and double check everything.

Good luck.

Joan Burge
 

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8 Comments

    • Mar 09 2009, 3:46 PM Amy Dykstra
    • Great tip! I call other admins within the company or concierges in the city that my executive will be traveling to find out how long it's going to take to get from Point A to Point B and what the best mode of travel is, i.e., rental car, cab, etc.

    • Mar 13 2009, 12:38 AM Joan Chewning
    • Good advice. I've worked for some very experienced travelers who can find their way to Timbuktu and back without any assistance, and for some other executives who needed explicit information for every step of the way. Hotel concierges are a valuable resource for in-town ground transportation info. I have also started researching the airports for my bosses: print out the floorplan of their layover location to show how far it is from terminal A to terminal G, or to show them where the car rental office is located, where to pick up luggage at those foreign airports, even where the Starbuck's stand can be found!

    • Mar 15 2009, 9:18 PM Deborah Trewyn
    • Smart thinking! Even executives experienced in traveling can't afford to lose one minute going from place to place. I've always made sure my bosses have exactly what they need while traveling so there's no guessing as to what is expected. That entails a clear schedule of each day's activities; meeting rooms have required equipment; restaurant arrangements are perfect for meetings/entertainment; car rentals, limo services, etc., are ready. Anticipate traveling challenges and be proactive!

    • Mar 15 2009, 9:19 PM Joan Burge
    • Hi Deborah and Joan!<br><br>Thank you for your contributions! Great extra tips. <br><br>Joan Burge

    • Apr 01 2009, 1:09 PM Laurie Thornton
    • These are great tips. Thanks! Cost cutting is a focus for a lot of companies lately. I may not be able to actually take the trip for my Exec, but I try to visualize each step of the way for him. I list all the information on a travel itinerary which includes flight departures and arrival times, gates & seat number, rental car & hotel location and confirmation numbers. Any driving directions to meeting locations are put into a pocket envelope, along with the itinerary, which he keeps in his briefcase. All in one spot for easy access!

    • Apr 01 2009, 4:54 PM Brenda L. Mason CPS/CAP, CWCA
    • There is a lot of great tips here. I also place on the agenda what the weather will be like at their destination. That way, he knows what to expect when he arrives. And I always inform him of the dress for each event, which I always re-confirm while I'm working on his trip file.

    • Apr 02 2009, 12:34 PM Laurie Thornton
    • Brenda - I like your idea about adding the weather to the agenda, too. He asks me about it occasionally and it would be a wonderful proactive step on my part. Thanks!

    • Apr 02 2009, 2:53 PM Barb Calhoun
    • In my experience, for off-site executive meetings, the more information you share on their detailed agendas, the better. And, set phone speed dials to reach the meeting location's sales director/mgrs, chef & hotel concierge personnel and keep in constant contact with them - they expect it. Great website & offerings; thanks Joan.

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