If you read my first Blog on this subject you know what this is concerning. If not, you might want to read Part 1 so this makes sense.

The next question my World Class Admin Graduate asked was, “What do you do when they are leaving in tears or silence?”

If the person who was just let go is walking past your desk as they leave, either:

• Keep focused on your work and don’t look at them. They are most likely embarrassed and shocked. They just want to hide or get out of the building as fast as they can.
• If you do make any type of eye contact, give a look of “It’s ok. I’ll be here for you when you are ready.” You want your facial expression to show empathy but not give away any signs that say, “I knew this was coming and I couldn’t say anything.”

Let them be the first to approach you rather than you approaching them. If they come to you right after and they are crying, remember what I said in Part 1. Maintain composure. You can say, “I’m so sorry. Is there anything I can do right now to help you?”

Stay away from comments such as, “This is so terrible. I can’t believe you’ve lost your job. You poor thing. What are you going to do?” Do not belabor their pain.

Joan